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Frequently
Asked Questions
How long can we hold a provisional booking?
A
provisional booking is made over the phone to the office, we can hold all
provisional booking for fourteen days at this time we do require a completed
booking form and the deposit.
What do you recommend as leader/group ratios?
It
depends on the type of group. For example a special needs school would normally
increase their ratio of helpers. For the majority of groups, a good ratio is one
leader for every 8, and then increase/decrease according to circumstances. We
would never expect a group to bring less than one leader for every 10 young
people to our residential centre.
Have your adventure centre been inspected, and if so, by who?
Yes
we have regular inspections as part of the terms of licensing under the
Adventure Activities Licensing Regulations 1996.We are also inspected by the RYA
Can leaders inspect our adventure centre themselves?
Yes – we actively encourage leaders to organize an exploratory and a pre
residential visit to our activity centre.
Can you provide us with written Risk Assessments for the adventure activities?
Yes – we are very happy to do this, and for leaders themselves to carry
out Risk Assessments.
Would my group be expected to mix with other groups at our outdoor activity
centre?
No
(though you could by pre agreement with other groups leaders). Each group has
their own self-contained accommodation. Facilities such as low ropes course are
pre booked and not shared. Instructed activities likewise are not shared.
When are my group supervised?
Supervision and instruction takes place on the adventure activities, though you
would be expected to involve your own leaders in a supervisory role, and be
involved as participants in the adventure activities if you wished.
Do you have a Child Protection Policy?
Yes
we do. we can supply a copy upon request. Our policy regulates behavior of all
our staff working in centre. All staff are subject to a Criminal Records Bureau.
What happens if I have to cancel?
If
you cancel outside of 20 weeks of your stay you would forfeit your deposit. If
you cancel within 20 weeks you will be charged 50% of the minimum charge, within
10 weeks 75%, and within 6 weeks 100% of the minimum charge. We encourage groups
to take out insurance that will cover in the event of unforeseen cancellation.
Do adventure activities still take place in the rain?
Most
adventure activities can take place in most types of weather. Our activity
centre supply a kit list, thereby ensuring that groups are able to adequately
prepare in advance for their sessions.
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